Center for Digital Government


Innovative Texas Agencies Honored with Best of Texas Digital Government Awards
Departments leveraging business intelligence, mobile apps and social media to save millions of dollars among the winners.

Austin, TX – June 20, 2016 – The Texas Workforce Commission, the Texas Health and Human Services Commission and the City of Austin were among the agencies honored at the 2016 Best of Texas Awards presented at the annual Texas Digital Government Summit in Austin today by the Center for Digital Government.

“Texas technology leaders are making significant changes to improve services to citizens,” said Todd Sander, executive director of the Center for Digital Government. “It is important to recognize the people behind the scenes and showcase the ways technology innovations can improve lives and create efficiencies. Congratulations to this year’s Best of Texas Award winners!”

Three agencies stood out among the many nominees for their innovative uses of technology to improve public services and business processes.

The Texas Workforce Commission (TWC) was recognized for their implementation of a new business intelligence tool that uncovers potential Unemployment Insurance (UI) fraud. TWC estimates the new tool has reduced the time required to detect, research and document suspicious UI activity by 50 percent. Coupled with a new, more comprehensive predictive analysis capability, TWC has prevented fraudulent claim payments of more than $5 million.

The Texas Health and Human Services Commission (HHSC) was honored for a new mobile app for, which allows clients to create a self-service account online for benefits applications, status and management. Now 75% of all client documents are self-service — reducing calls, lobby traffic and data entry for staff.

The City of Austin Police Department (APD) was recognized for a new mobile application designed to make it easy and convenient for two-way communication with a member of the public using Twitter and Facebook, for the public to anonymously submit a tip with a picture included, and for APD to send out instant, time-sensitive alerts to a large number of citizens.

During the reception, 12 Outstanding IT Service and Support Awards were also presented to those dedicated to Texas public service.

2016 Award Recipients:

Demonstrated Excellence in Project Management

  • Jessica Southwick, Senior Project Manager, Tarrant County

Best IT Collaboration Among Organizations

  • eGovernment 2.0 Transformation, Tarrant County
  • Consolidated Call Center Project, Texas Department of Motor Vehicles

Best Application Serving an Agency’s Business Needs

  • ViPS – Attorney Voucher Processing System of Harris County
  • Game-Transforming Human Resources: Customers First, Lone Star College

Best Data Analytics / Business Intelligence Project

  • Improve Fraud Discovery Project, Texas Workforce Commission

Best Application Serving the Public

  • Online Judicial Search Application, Collin County
  • Justice Court Innovation and Technology, Travis County Justice of the Peace, Precinct Two

Best Mobile/Wireless Project

  • Your Texas Benefits Mobile App – Empowering HHSC Clients, Texas Health and Human Services Commission

Most Innovative Use of Social Media/Citizen Engagement

  • Mobile Application, Austin Police Department

The Best of Texas Awards program recognizes public-sector professionals and local government organizations for their dedication and contributions to advancing information technology in Texas. Winners are selected based on a number of criteria, including collaboration among agencies, innovative use of technology, economic benefits and improving public services and business processes.

The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. The Center provides public- and private-sector leaders with decision support and actionable insight to help drive 21st century government.

The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.


Margaret Mohr
Chief Marketing Officer